Join Our Team
About Treasury Cube:
Treasury Cube empowers CFOs and their teams to transform how they activate liquidity as a dynamic, real-time vehicle for growth and value creation, while also protection against financial risk. Treasury Cube connects internal applications for treasury, risk, payments and working capital with vital external sources such as banks, ERPs, trading platforms, and market data providers.
Open Positions
Implementation Consultant
Deployment Execution
- Configures and trains Customers on Treasury Cube modules. Implements business processes and system configuration necessary to meet client requirements.
- Effectively applies Treasury Cube methodology and enforces implementation standards.
- Manages smaller projects independently. day-to-day operational aspects of a project and scope.
- Supports blueprint engagements and produces related collateral.
- Assists to identify and quantify project risks.
- Ensures project documents are complete, current, and stored appropriately.
- Maintains 80% utilization rate.
Communication
- Strong verbal and written communication skills, with the ability to communicate difficult/sensitive information tactfully.
- Ability to produce high-quality project documentation and training.
- Ability to understand and resolve customer issues.
- Facilitates effective client meetings.
- Resolves and/or escalates issues in a timely fashion.
Client Management
- Effectively sets and manages client expectations.
- Develops lasting relationships with client personnel that foster client ties.
- Communicates effectively with clients to identify needs and evaluate alternative business solutions.
- Continually seeks opportunities to increase customer satisfaction and strengthen client relationships.
Consultant Development
- Seeks and participates in development opportunities above and beyond standard Treasury Cube training.
- Improves Treasury Cube product knowledge by attending Treasury Cube training session and acquiring new certifications.
Required qualifications:
- Baccalaureate or Graduate degrees in Business or Finance or relevant work experience.
- Strong communication skills, both verbal and written in Spanish and English.
- Previous project/customer management experience.
- Excellent time management skills as multiple clients and projects will be managed simultaneously.
- Capability to work with teams in multiple countries, across time zones.
- This job requires passing/clearing job-related Training and Certifications within the first 3 months of starting.
Senior Customer Support Consultant
About the role
The Senior Support Consultant is dedicated to providing outstanding customer support for Treasury Cube, ensuring clients receive a seamless, responsive, and highly effective service experience. This role demands a blend of expert-level TMS knowledge, a deep understanding of treasury operations, and exceptional interpersonal skills to manage client relationships, resolve complex issues, and drive customer satisfaction and loyalty.
Key Responsibilities and Duties:
- Act as the primary liaison between the organization and its most strategic clients, offering personalized, priority support for the Application.
- Provide best in class support for all Treasury Cube-related queries and issues, ensuring timely and accurate resolution.
- Lead and coordinate the resolution of high-level technical, operational, and strategic issues, ensuring timely and effective solutions that align with client needs.
- Develop and maintain deep relationships with clients, understanding their business models, treasury operations, and how they utilize our TMS to identify opportunities for enhancement and optimization.
- Conduct regular review meetings with clients to discuss system performance, upcoming features, and strategic recommendations to improve their treasury operations.
- Collaborate with product management and development teams to relay client feedback, influence product enhancements, and advocate for features that address common client challenges.
- Design and deliver tailored training sessions and materials for clients, enhancing their understanding and utilization of the TMS.
- Inform clients about system upgrades and new features, ensuring a minimal disruption to their operations.
- Mentor and help support consultants, fostering a culture of excellence, accountability, and continuous learning within the client support department.
- Develop strategic initiatives to enhance the overall client support experience.
Education, Experience & Skills
- Bachelor or Graduate degree in Business/Finance/ Accounting or relevant work experience.
- Excellent interpersonal and customer care skills
- Ability to deal with difficult callers and to work calmly and professionally under pressure
- Logical approach to troubleshooting including good analytical and problem solving skills
- Good accurate record keeping abilities – detail oriented
- 4-7 years of experience in a support role
- Knowledge of cash management, bank reporting, cash positioning and forecasting, payments (domestic and/or international), in-house banking, financial transactions pertaining to debt, investments and foreign exchange and general ledger mappings and/or processing
- Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
- Familiarity or experience with treasury management systems, treasury operations or portfolio management; in particular, Treasury Cube experience
- Experience working in a support type role for a software company that provides SaaS or Cloud based solutions
- Excellent communication in English (verbal and writing)
- Hands-on experience with Internet products and technologies
- Familiar with cloud based service (SaaS) deployment and support.
